ookbet Privacy Policy

1.1  This Privacy Policy ("Policy") describes how ookbet ("ookbet," "we," "us," "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," "User") who access or use the ookbet platform, including the website, mobile interface, games, payment services, and customer support channels.

1.2  This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. ookbet is committed to upholding the privacy rights of all players, particularly those based in the Philippines.

1.3  By registering an ookbet account or using any part of the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.

1.4  If you do not agree with this Policy, you must not use the ookbet platform. You may contact us at any time with questions or concerns regarding your data — see Section 13 for contact details.

2.1  Registration Data. When you create an ookbet account, we collect your full name, date of birth, email address, mobile number, and residential address. This information is required to verify your identity, confirm your eligibility (21+), and set up your account.

2.2  Identity Verification Data. To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations, ookbet may request copies of government-issued identification documents (such as a Philippine passport, driver's licence, or SSS/UMID card), proof of address, and source-of-funds documentation.

2.3  Financial Data. We collect payment information necessary to process deposits and withdrawals, including GCash account details, bank account numbers (BPI, BDO, Metrobank), and card details (Visa, Mastercard). Full card numbers are not stored by ookbet — payment processing is handled by PCI-DSS compliant third-party processors.

2.4  Transaction Data. We maintain records of all deposits, withdrawals, wagers, game results, and bonus activity associated with your ookbet account. This data is required for regulatory compliance, dispute resolution, and responsible gaming monitoring.

2.5  Technical Data. When you access the ookbet platform, we automatically collect certain technical information, including your IP address, device type, operating system, browser type, session duration, pages visited, and referring URLs. This data is used for security monitoring, fraud prevention, and platform optimization.

2.6  Communications Data. If you contact ookbet via live chat, email, or any other channel, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

2.7  Responsible Gaming Data. Where you use ookbet's responsible gaming tools — such as deposit limits, session timers, or self-exclusion — we record and process this data to give effect to your instructions and to monitor compliance with self-imposed restrictions.

3.1  ookbet uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your ookbet account.
• Identity verification: Confirming your age (21+), identity, and eligibility to use the platform in accordance with PAGCOR regulatory requirements.
• Payment processing: Facilitating deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard.
• Regulatory compliance: Meeting our obligations under Philippine AML laws, KYC requirements, and PAGCOR licensing conditions.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance through our 24/7 support channels.
• Responsible gaming: Monitoring gaming activity for signs of problem gambling and giving effect to responsible gaming tools you have activated.
• Platform improvement: Analyzing usage patterns to improve the ookbet platform, game selection, and user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have provided consent and subject to your right to opt out at any time.

3.2  ookbet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have provided explicit consent.

4.1  ookbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the ookbet Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with Philippine law, including AML/KYC obligations, PAGCOR regulatory requirements, and tax reporting duties.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.1  ookbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment processors: We share necessary financial data with PCI-DSS compliant payment service providers (including GCash, PayMaya, and card processing partners) solely to process your transactions.
• Identity verification providers: We may share identification documents with regulated KYC and AML screening service providers to fulfill our verification obligations.
• Game providers: Game software providers may receive limited technical data (such as session tokens) necessary to deliver their games on the ookbet platform. These providers are contractually prohibited from using this data for any other purpose.
• Regulatory authorities: We are required by law to disclose certain player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine regulatory bodies upon lawful request.
• Law enforcement: We may disclose personal data to Philippine law enforcement agencies where required by a valid court order, subpoena, or other lawful process.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ookbet's business, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

5.2  All third parties with whom ookbet shares personal data are required to process that data in accordance with applicable Philippine data protection law and are bound by appropriate data processing agreements.

6.1  ookbet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the platform is used.

6.2  We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled as they are required for login sessions, security, and payment processing.
• Performance cookies: Collect anonymized data about how players use the platform, helping us identify and fix issues and improve overall performance.
• Functional cookies: Remember your preferences such as language settings, game history, and display options to provide a more personalized experience.
• Analytics cookies: Used to understand aggregate usage patterns across the ookbet platform. Data collected is anonymized and used for internal reporting only.

6.3  You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ookbet platform. Strictly necessary cookies cannot be disabled without impacting your ability to use the platform.

7.1  ookbet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and Philippine AML regulations.
• KYC and identity verification documents are retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Communications records (live chat transcripts, email correspondence) are retained for up to three (3) years for quality assurance and dispute resolution purposes.
• Marketing consent records are retained for the duration of your account and for one (1) year following withdrawal of consent.

7.2  Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with ookbet's data disposal procedures.

8.1  ookbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ookbet platform.
• Encrypted storage of sensitive data, including passwords (stored as salted hashes) and financial information.
• Role-based access controls ensuring that only authorized ookbet personnel with a legitimate operational need may access player data.
• Regular penetration testing and security audits conducted by independent third-party security specialists.
• Intrusion detection systems and real-time security monitoring to identify and respond to threats promptly.
• Secure data centers with physical access controls, redundant systems, and disaster recovery capabilities.

8.2  In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ookbet will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

9.1  Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ookbet:

• Right to be informed: The right to know what personal data ookbet collects about you and how it is used — as set out in this Policy.
• Right of access: The right to request a copy of the personal data ookbet holds about you, including information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held in your ookbet account.
• Right to erasure: The right to request deletion of your personal data, subject to ookbet's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time via your account settings or by contacting support.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ookbet has processed your personal data in violation of the Data Privacy Act of 2012.

9.2  To exercise any of the above rights, please contact the ookbet Data Protection Officer using the details in Section 13. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

10.1  The ookbet platform is strictly intended for adults aged 21 years and older. ookbet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

10.2  If you are a parent or guardian and believe that a minor has registered an ookbet account or provided personal data to ookbet, please contact our support team immediately at the details provided in Section 13.

11.1  ookbet primarily processes and stores player data within secure facilities. Where personal data is transferred to or accessed from outside the Philippines — for example, by technology or game provider partners — ookbet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012.

11.2  Such safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions recognized as providing an adequate level of data protection. By using the ookbet platform, you consent to such transfers where necessary for the provision of our services.

12.1  ookbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

12.2  Where changes are material, ookbet will notify you via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the ookbet platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

12.3  We encourage you to review this Policy periodically to stay informed about how ookbet protects your personal data.

13.1  If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ookbet, please contact our Data Protection Officer (DPO):

13.2  This Privacy Policy was last reviewed and updated in January 2026. ookbet is committed to maintaining the highest standards of data privacy for all Filipino players on the platform.